AlbaGo Cancellation & Refund Policy

1. Cancellation Policy

At AlbaGo Private Hire & Chauffeur Service, we allocate vehicles, drivers, and scheduling resources specifically for each booking. For this reason, the following cancellation terms strictly apply:

Standard Bookings

• More than 24 hours before pickup – full refund
• 12–24 hours before pickup – 50% refund
• Less than 12 hours before pickup – no refund

Same-Day Bookings

All same-day bookings are non-refundable once confirmed.

No-Show Policy

A booking is considered a No-Show if:

• Passenger does not arrive within 15 minutes of scheduled pickup time
• Driver is unable to contact the passenger
• Incorrect booking details provided

100% charge applies (no refund).

Airport Transfers (Very Important)

We monitor flight arrivals and include complimentary waiting time:

• Up to 45 minutes after landing
• After this: waiting time charged at £30 per 30 minutes
• If passenger fails to arrive: treated as No-Show (no refund)

Amendments / Changes

Changes must be requested at least 24 hours before pickup and are subject to availability. Price may be adjusted depending on:

• Distance
• Vehicle type
• Time
• Delays by passenger

The driver will wait up to 30 minutes for a standard pickup. Additional waiting time is charged at £30 per 30 minutes.

Right to Charge Full Fare

AlbaGo reserves the right to charge the full booking amount in cases of:

• Late cancellations
• No-shows
• False or misleading booking details
• Abuse or unsafe passenger behaviour

Driver Delays / Force Majeure

In rare cases (traffic, accidents, weather):

• We will notify you immediately
• Offer an alternative vehicle if possible

If we cannot fulfil the booking: full refund or reschedule.

2. Refund Policy

Refunds are processed within 3–5 working days and returned via the original payment method.

Quick Reference

• 48h+ before pickup — full refund
• 24h before pickup — 50% refund
• Less than 24h before pickup — no refund

Agreement

By confirming a booking with AlbaGo, you agree to all terms outlined in this policy.

A Note on Timing

“We strongly recommend allowing sufficient time for all journeys. AlbaGo cannot be held responsible for missed flights or appointments due to insufficient booking time or unforeseen traffic conditions.”