Privacy Policy

Introduction

AlbaGo Private Hire & Chauffeur Service (“AlbaGo”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.

Who We Are

• Business Name: AlbaGo Private Hire
• Website: www.albago.co.uk
• Contact Email: contact@albago.co.uk

We act as the data controller for your personal data.

What Data We Collect

We may collect and process the following data:

• Personal Information: full name, phone number, email address
• Booking Information: pickup & drop-off locations, date and time of travel, special instructions
• Payment Information: processed securely via third-party providers (we do NOT store card details)
• Technical Data: IP address, browser type, website usage data (via cookies)

How We Use Your Data

We use your data to:

• Process and manage bookings
• Communicate about your journey
• Provide customer support
• Improve our services and website
• Meet legal and regulatory obligations

We do NOT sell your data.

Legal Basis for Processing

We process your data under:

• Contractual necessity – to provide your booking
• Legitimate interests – to improve services
• Legal obligation – compliance with UK law

Data Sharing

We may share your data with:

• Drivers providing your service
• Payment processors (e.g. Stripe, PayPal)
• IT and website service providers

All third parties are required to protect your data.

Data Retention

We retain your data only as long as necessary:

• Booking data: up to 6 years (for accounting/legal reasons)
• Marketing data: until you opt out

Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Object to processing
• Request data transfer

To exercise your rights, contact us at contact@albago.co.uk.

Cookies

Our website uses cookies to:

• Improve user experience
• Analyse traffic
• Support marketing efforts

You can control cookies through your browser settings.

Data Security

We implement appropriate security measures to prevent:

• Unauthorised access
• Loss or misuse of data

Third-Party Links

Our website does not contain links to third-party websites. We are not responsible for third-party privacy practices.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact

If you have any questions about this policy, contact us at contact@albago.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.